There was sewage spewing out of my sink for months and they repeatedly ignored my requests to put me in an apartment without raw sewage and would not prorate my rent either. However they were suddenly super responsive and communicative when they claimed I didn't terminate my lease in time even though I did and they charged me an extra month for an unusable apartment then proceeded to ignore any emails about it and the sewage but would reach out to ask for money.

I just recently scheduled a tour at Fairfax Square and I received some of the best service I have ever had Melony was very helpful and informative on the process

I live here and it is the worst experience I’ve had in the DMV. Those pictures look absolutely nothing like the actual units. I was shown that model unit and then moved into a home with brown cabinets that are old, stained, and broken, a dirty carpet, peeling yellow linoleum in the kitchen and bathroom, a washer/dryer older than I am, a bathroom faucet that is rusted and moldy...I could go on. Do not move here. We were lied to and I can’t wait to get out.

I stayed here for a 3 month internship during the summer. The apartment itself was satisfactory aside from some aesthetic issues, and the pool was great, but I did experience a few issues with the staff. Firstly, the woman who we worked with while moving in was far from expeditious while answering questions and it took 2 full months to get our security deposit back.
My biggest issue was with being charged rent for a month that we did not use that was outside of our lease. Although we very... clearly stated from the beginning that we were only going to be staying for a summer internship, and we only had a 3 month lease, we were charged the extra ~$2000 due to the fact that we had not given 2 months notice "in writing" and had only given it verbally. This requirement was stated somewhere in the 39 pages we had to read through and sign. Being two students with limited incomes we attempted to talk it through with the leasing manager, who then threatened to take us to court. She stated that Van Metre typically sends out notice before a lease ends so that the residents can extend or end the lease, but that they "must have missed" ours. Read More

We've been living here for four years now and they have had excellent customer service and maintenance.The maintenance guys are always quick to fix whatever issue we may be having.